Exchange & return policy

At Vivre Activewear PH, we take pride in our customer service, quality, and workmanship.

  1. Terms of exchanges and returns

    • We accept exchanges and returns due to sizing and any quality-related issues.

    • To be eligible for exchange or return, item(s) must be in its original condition (hang-tag intact, unwashed, unworn and unaltered). Exchange or return for articles which do meet all aforementioned conditions will be duly declined.

    • Exchange or return requests must be made within 7 days from date of delivery.

    • Complimentary item(s) can only be exchangeable in size, if available.

    • Item(s) will be exchanged or refunded in accordance to its original price tagged. Any amount topped up for an exchange may be qualified for any promotions, if any.

    • All items on clearance, promotional or sale cannot be exchanged or returned.

    • Vivre Activewear PH do not accept exchange or return of apparels bought from any third party retailer or other countries.

    • We do not provide cash refunds at the moment. Refunds will be returned in accordance to the mode of payment made.

  2. How to request for exchange or return

    • To exchange or return the items, please drop us an email at info@vivreactivewear.com.ph with the following format: (You may also send us DM via our social media accounts) 

      • Name

      • Order number

      • Item(s) to exchange or return

      • Reason for exchange or return

    • Please allow 2 to 3 working days for our customer service officer to respond to your email.

    • Upon verification, customer may shipped the return item to the agreed address.

    • Please note that the shipping fee for return and exchange are to be borne by the customer.

Additional notes

  • ​​There may be a 0.5”-0.8” difference in our given measurements. In such cases, the variance may not be considered as a defect.

  • Refunds will be considered on a case-by-case basis, e.g. we will refund for orders that cannot be fulfilled.

  • Vivre Activewear Philippines reserve the rights to reject the exchange or return if the apparels show any sign of being over-stretched, stained, washed or without hang-tags etc.